Events

As you construct workflows, you'll encounter a category inside workflow triggers labeled Events. This particular category encompasses two key components: call status and email status. These elements play a crucial role in tracking and managing communication-related events within your workflows, ensuring that your team stays updated on the progress of calls and emails, thereby facilitating more efficient and effective customer interactions.

Call Status

The Call Status Trigger is a workflow trigger that operates on both outbound and inbound calls. This trigger can be initiated by call directions and statuses, either from the existing workflow or from an interconnected workflow.

Email Events

The Email Event trigger is set in motion by particular email events, like opens or clicks, either system-wide or within a designated workflow. This trigger is configured to initiate automatically whenever an email event transpires, alerting businesses of significant customer actions in response to their emails.