# Manual Call

The Manual Call workflow action creates a manual task for an individual to directly send a Call to a contact. You can locate these manual tasks in the Contacts > Manual Actions section. This action is great for when you want a team member to follow up with a contact in your CRM following a certain trigger or event.

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### Creating Manual Actions In Workflows

#### **Assign To User**

The first thing you need to do in order to add manual actions to a user in your CRM is to assign that user to a particular workflow or campaign. You can do that with a workflow or campaign action called "Assign To User".

<img src="https://3006344292-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0SdRb3wtdZAoIsAYer1y%2Fuploads%2Fgit-blob-2539e38cdeb8f70f0b34328884f63b5dd3fb711b%2Fmanual%20actions%201.png?alt=media" alt="" data-size="original">

#### **Assign User Workflow Step**

Once you add this step in your workflow, it will look like this image. Now, any manual actions you add, will be assigned to the user you chose in this step.

<img src="https://3006344292-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0SdRb3wtdZAoIsAYer1y%2Fuploads%2Fgit-blob-8fb12da0e7563d707622ef35d2477bc4c60324c3%2FManual%20Actions%20-%20assign%20to%20user.png?alt=media" alt="" data-size="original">

#### **Adding Manual Actions**

After you finish adding the "Assign To User" step, you will need to add the manual action steps. You can choose either "Manual SMS" or "Manual Call". The action selectors will look like this in your workflows:

<img src="https://3006344292-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0SdRb3wtdZAoIsAYer1y%2Fuploads%2Fgit-blob-08e71d013749aad2e285ab7a6d1ac8a223fc92ca%2FManual%20Actions%20-%20workflow%20nodes%202.png?alt=media" alt="" data-size="original">

#### **Manual Actions Workflow Step**

Once added to your workflow, your manual actions will look like this and you can edit it as and when the need be.

<img src="https://3006344292-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0SdRb3wtdZAoIsAYer1y%2Fuploads%2Fgit-blob-7744a43d445205529e86c8be6bbdf3407a6d3c9e%2FManual%20Actions%20-%20workflow%20nodes%201.png?alt=media" alt="" data-size="original">
